Effective Date: August 20, 2026
Air Support HQ LLC (“Air Support HQ,” “we,” “us,” or “our”) provides an online travel information platform containing general informational and educational content. This Refund Policy explains when refunds may or may not apply to purchases or paid services associated with Air Support HQ.
Because the website is primarily an informational resource, most publicly available content can be accessed without payment. This policy is intended to clarify the treatment of any paid products, services, subscriptions, or other transactions that may be offered through the website.
Nature of Our Services
Air Support HQ provides general travel information intended to help visitors better understand air travel, airports, connections, baggage matters, travel planning, and other travel-related subjects.
The information published on the website is provided for general informational purposes and does not constitute a reservation, transportation service, airline service, airport service, travel agency service, or guarantee of any particular travel outcome.
Unless expressly stated otherwise at the time of purchase, access to general website content does not create a paid service agreement requiring a refund.
Free Website Content
Most informational content available through Air Support HQ is provided without charge. Visitors are generally able to browse and read the website without purchasing access.
Because free informational content does not involve a payment, there is no purchase price to refund for ordinary access to publicly available website content.
Paid Products or Services
If Air Support HQ introduces paid digital products, subscriptions, premium resources, or other paid services, the applicable purchase page may contain additional terms concerning pricing, billing, cancellation, and refunds.
Where a specific product or service has its own refund conditions, those conditions will apply together with this Refund Policy. If there is a conflict between the specific purchase terms and this general policy, the terms presented at the time of purchase will generally control to the extent permitted by applicable law.
Eligibility for a Refund
A refund may be considered when a paid transaction was processed incorrectly, when a technical problem caused a customer to be charged without receiving the purchased service or digital access, or when a refund is otherwise required under the terms presented at the time of purchase or applicable law.
Refund requests are evaluated according to the nature of the transaction, the service involved, the circumstances surrounding the request, and any applicable purchase terms.
A refund is not automatically available simply because a customer changes their mind after receiving or accessing a paid digital product or service, unless a refund is required by the applicable terms or law.
Digital Content
Certain paid offerings, if available, may consist of digital information, downloadable resources, or online access. Once digital content has been successfully delivered or access has been provided, refunds may be limited because the purchased material may already have been made available to the customer.
Any applicable exceptions will be described in the purchase terms or determined in accordance with applicable consumer protection requirements.
Subscription Payments
If Air Support HQ offers a paid subscription in the future, subscription charges and cancellation terms will be presented before or during the purchase process.
Cancelling a subscription generally prevents future charges but does not necessarily create an automatic right to reimbursement for a billing period that has already begun or for content that has already been accessed. Where applicable, specific subscription terms may provide different conditions.
If you believe that a recurring payment was made incorrectly, you should contact us promptly so that we can review the transaction.
Duplicate or Incorrect Charges
If you believe that you were charged more than once for the same purchase, or that the amount charged differs from the amount presented during checkout, please contact Air Support HQ as soon as possible.
We may request information needed to identify the transaction, such as the purchaser's name, email address, transaction date, and relevant payment reference. We will review the matter and, where an incorrect or duplicate charge is confirmed, take appropriate corrective action.
Refund Request Process
To request a refund, contact Air Support HQ using the contact information provided below. Your request should explain the reason for the refund and provide enough information for us to identify the relevant transaction.
For security reasons, please do not send full payment card numbers, passwords, authentication codes, or other highly sensitive financial credentials by email.
We may request additional information that is reasonably necessary to verify the transaction and evaluate the request.
Review of Refund Requests
Each refund request is reviewed individually when circumstances require an assessment. We may consider whether the transaction was successfully completed, whether the purchased content or service was delivered, whether technical problems affected access, whether the transaction was unauthorized or duplicated, and whether any specific purchase terms apply.
Our review does not limit any rights that consumers may have under applicable law.
Approved Refunds
When a refund is approved, it will generally be issued to the original payment method used for the transaction whenever reasonably possible.
The time required for the refunded amount to appear in a customer's account may depend on the payment provider, card issuer, bank, or other financial institution. Air Support HQ cannot control processing times imposed by external payment providers.
Non-Refundable Situations
Unless otherwise stated in applicable purchase terms or required by law, payments for digital content or services that have already been fully delivered or accessed may not be eligible for a refund.
A refund may also be unavailable where the customer has simply decided not to use a service after purchasing it, where the purchased service was clearly described before payment, or where the requested refund falls outside an applicable refund period.
These provisions are subject to any mandatory consumer rights that cannot legally be excluded.
Third-Party Services and Travel Purchases
Air Support HQ is not generally the provider of airline tickets, hotel reservations, airport transportation, baggage services, or other third-party travel arrangements merely because information about those subjects appears on the website.
If you independently purchase a ticket, reservation, transportation service, insurance product, or another travel service from a third-party provider after following information or links from our website, the refund and cancellation rules of that provider apply to that transaction.
Air Support HQ is not responsible for refunding payments made directly to airlines, airports, hotels, transportation companies, booking platforms, or other independent providers.
Travel Information and Refunds
The information published by Air Support HQ is intended as general guidance and may not reflect the specific policies, conditions, schedules, or decisions of an airline, airport, government authority, transportation provider, or other organization.
Changes to your personal travel plans or circumstances do not automatically create a refund entitlement for any Air Support HQ purchase. Travellers should verify important information directly with the relevant provider before making financial or travel decisions.
Bookings made through the flight search tool
Tickets found through the flight search tool on this site are sold by airlines and travel agencies, not by Air Support HQ LLC. We do not receive or process payments for these tickets and cannot cancel, change or refund them. Any request for a refund, cancellation or change must be sent to the airline or agency with which the booking was made, according to its fare rules and policies.
Unauthorized Transactions
If you believe that a payment was made through your account or payment method without your authorization, contact us promptly. We may investigate the transaction and request information needed to determine whether the transaction was processed through our services.
You should also contact your bank or payment provider when appropriate, particularly if you believe your payment credentials may have been compromised.
Policy Changes
Air Support HQ LLC may update this Refund Policy when our services, payment practices, business operations, or legal requirements change.
Any revised version will be published on this page with an updated effective date. The refund terms applicable to a particular purchase will generally be determined by the terms presented when that purchase was made, subject to applicable law.
Contact Us
For questions about a payment, refund request, cancellation, or this Refund Policy, please contact Air Support HQ LLC directly.
Air Support HQ LLC
Email: [email protected]
Address: 301 Cox Creek Pkwy #78, Florence, AL 35630, US
Phone: +1 256-767-0231
We will review refund-related inquiries in good faith and provide a response based on the circumstances of the transaction, the applicable purchase terms, and relevant legal requirements.